Does Embassy Suites pay their employees well?

According to anonymously submitted Glassdoor reviews, Embassy Suites employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Embassy Suites. This rating has been stable over the past 12 months.

How satisfied are employees working at Embassy Suites?

50% of Embassy Suites employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Embassy Suites 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Embassy Suites?

Front Desk Agent (92) , Bartender (37) , Front Desk Receptionist (34) , Banquet Server (33) , Night Auditor (31) , Housekeeper (26) , Guest Service Agent (23) , Sales Manager (23) , Server (23) , Guest Service Representative (18) , Front Desk (17) , Server/Bartender (12) , Night Auditor/Front Desk Agent (10) , Sales Coordinator (10) , Catering Sales Manager (9)

What are the pros of working at Embassy Suites according to real employee reviews?

"Good benefits and hotel discounts" ((in 63 reviews)); "Met some great people and enjoyed the work." ((in 44 reviews)); "Banquet staff were all kind people and great to work with." ((in 43 reviews)); "Coworkers were nice and all got along for the most part." ((in 34 reviews)); "The money was good." ((in 13 reviews))

What are the cons of working at Embassy Suites according to real employee reviews?

"The management was poor and biased" ((in 95 reviews)); "Low pay and dealing with angry guests." ((in 86 reviews)); "very busy and long hours" ((in 30 reviews)); "If you don't have good manager's prepare to throw away all the awesome perks because It's not worth it." ((in 23 reviews)); "Upper management wanted complete control and was pretty terrible to staff if you were not in their “click”" ((in 18 reviews))

What are employees saying about Embassy Suites layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Embassy Suites layoffs and their outlook for job security at Embassy Suites in 2026.

Embassy Suites reviews

3.3

50% would recommend to a friend

(1,198 total reviews)

Christopher Nassetta

66% approve of CEO

47% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Embassy Suites has an employee rating of 3.3 out of 5 stars, based on 1,198 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Embassy Suites employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

1K reviews

4.0

Sep 5, 2017

Decent

Front desk agent

Recommend

CEO approval

Business Outlook

Pros

Great job during university, pays the bills.

Cons

Managers really push room upsells. Lots of conflict resolution.

4.0

Aug 29, 2017

Director of sales

Director of sales and marketing

Recommend

CEO approval

Business Outlook

Pros

Very consistent brand, customer service is key, empowering employees and offering employees great benefits. Offer excellent training for new members of the hospitality industry. Still expanding in many areas along with being connected to the Hilton brand.

Cons

Not many advancement opportunities, limited salary, most older properties need renovations and updates. Often restaurants are managed by third parties.

3.0

Aug 25, 2017

Banquets

Banquet server

Recommend

CEO approval

Business Outlook

Pros

Flexible hours and good learning experience

Cons

Limited management and direction

Viewing 811 - 813 of 1,198 Reviews

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Jobs at Embassy Suites

Portland Embassy Suites- F&B Positions

Portland, ME

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Assistant Living Resident Care Partner (RCP)

PM Room Attendant Full-Time &Part Time

Hotel Front Desk Agent -PM Shift

Embassy Suites

Embassy Suites reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Decent

Director of sales

Banquets

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Jobs at Embassy Suites