Does Embassy Suites pay their employees well?

According to anonymously submitted Glassdoor reviews, Embassy Suites employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Embassy Suites. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Embassy Suites?

51% of Embassy Suites employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Embassy Suites 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Embassy Suites?

Front Desk Agent (92) , Bartender (36) , Front Desk Receptionist (34) , Banquet Server (33) , Night Auditor (31) , Housekeeper (26) , Guest Service Agent (23) , Sales Manager (23) , Server (23) , Guest Service Representative (18) , Front Desk (17) , Server/Bartender (12) , Night Auditor/Front Desk Agent (10) , Sales Coordinator (10) , Catering Sales Manager (9)

What are the pros of working at Embassy Suites according to real employee reviews?

"Great benefit package and discounts." ((in 70 reviews)); "The staff is great and communicate well." ((in 44 reviews)); "Met some great people and enjoyed the work." ((in 41 reviews)); "Coworkers were nice and all got along for the most part." ((in 32 reviews)); "Fun work environment" ((in 15 reviews))

What are the cons of working at Embassy Suites according to real employee reviews?

"The management was poor and biased" ((in 96 reviews)); "Low pay and dealing with angry guests." ((in 85 reviews)); "very busy and long hours" ((in 32 reviews)); "If you don't have good manager's prepare to throw away all the awesome perks because It's not worth it." ((in 21 reviews)); "Upper management wanted complete control and was pretty terrible to staff if you were not in their “click”" ((in 19 reviews))

What are employees saying about Embassy Suites layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Embassy Suites layoffs and their outlook for job security at Embassy Suites in 2026.

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Embassy Suites

Part of Hilton

Embassy Suites reviews

3.3

51% would recommend to a friend

(1,197 total reviews)

Christopher Nassetta

73% approve of CEO

48% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.2

Work/Life balance

3.2

Career opportunities

3.1

Culture & values

3.1

Compensation and benefits

2.9

Senior management

Embassy Suites has an employee rating of 3.3 out of 5 stars, based on 1,197 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Embassy Suites employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Aug 15, 2012

Don't work here

Engineer

Recommend

CEO approval

Business Outlook

Pros

you can get discounted rooms

Cons

wage freezes, high turnover, bad management

1.0

Jul 10, 2012

One of the worst hotels to work for in Los Angeles!!!!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

None besides the supposed free meals which gets pre taxed...they pay you minimum and then you have to shell out 40 bucks per pay check to cover the cost of those "free" meals. On top charge you 50 bucks per month for parking...did I mention they start at minimum!!!

Cons

Too long to even list... Horrible management..and their corporate office is just as bad they seem to wash their hands clean of everything. No reviews the past three years...and when they did do reviews merely a 25 cent increase for some....horrible work atmosphere. Understaffed and everyone seems they been kicked into what they're doing without any proper training. Employee morale is horrible and very sad this is how they have treated their employees for over 3 years with what little time I spent here, it was the worst experience ever!! and they do not even provide proper uniforms!! or supplies to even do your job the cheapest company ever!!!

1.0

Apr 20, 2012

Worst General Manager ever!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Friendly staff (except the General Manager).

Cons

Lack of moral, with a high turn-over, along with constant overtime.

Viewing 1177 - 1179 of 1,197 Reviews

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Jobs at Embassy Suites