Embassy Suites reviews

-You'll need to rearrange your entire life to suit the overnight hours. This makes it incredibly difficult to maintain friendships/relationships. -The pay is definitely not enough for your sacrifice. Not even close. -You are often left alone in dangerous situations. For instance, I had drunk men start a fight in the lobby on more than one occasion; a group of teenagers threw rocks at me and at customers' cars one night; and homeless men frequently tried to sneak in to sleep in the atrium or bathrooms. There were no managers available overnight and I was expected to deal with each of these situations alone while continuing to serve at the front desk and complete the night audit tasks at the same time. -The training process is redundant, unhelpful, and an absolute waste of time. The online training process takes around 50 hours to complete, and most of the questions on the quizzes are not useful to the overnight team in any way. -The daytime managers were very condescending and couldn't fathom why I didn't want to continue working there when I received an incredible job offer abroad. -Managers required overnight staff to show up to team meetings in the middle of the day when we were supposed to be sleeping.

Upper management would go through a lot of changes. Not much dialogue between the sales and upper management departments and everyone else. It felt like you worked in your own little bubble, which sometimes is good, but not so good when you need issues resolved with the assistance of other departments.