Does Embassy Suites pay their employees well?

According to anonymously submitted Glassdoor reviews, Embassy Suites employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Embassy Suites. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Embassy Suites?

51% of Embassy Suites employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Embassy Suites 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Embassy Suites?

Front Desk Agent (92) , Bartender (36) , Front Desk Receptionist (34) , Banquet Server (33) , Night Auditor (31) , Housekeeper (26) , Guest Service Agent (23) , Sales Manager (23) , Server (23) , Guest Service Representative (18) , Front Desk (17) , Server/Bartender (12) , Night Auditor/Front Desk Agent (10) , Sales Coordinator (10) , Catering Sales Manager (9)

What are the pros of working at Embassy Suites according to real employee reviews?

"Great benefit package and discounts." ((in 70 reviews)); "The staff is great and communicate well." ((in 44 reviews)); "Met some great people and enjoyed the work." ((in 41 reviews)); "Coworkers were nice and all got along for the most part." ((in 32 reviews)); "Fun work environment" ((in 15 reviews))

What are the cons of working at Embassy Suites according to real employee reviews?

"The management was poor and biased" ((in 96 reviews)); "Low pay and dealing with angry guests." ((in 85 reviews)); "very busy and long hours" ((in 32 reviews)); "If you don't have good manager's prepare to throw away all the awesome perks because It's not worth it." ((in 21 reviews)); "Upper management wanted complete control and was pretty terrible to staff if you were not in their “click”" ((in 19 reviews))

What are employees saying about Embassy Suites layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Embassy Suites layoffs and their outlook for job security at Embassy Suites in 2026.

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Embassy Suites

Part of Hilton

Embassy Suites reviews

Compare reviews

3.3

51% would recommend to a friend

(1,197 total reviews)

Christopher Nassetta

73% approve of CEO

48% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.2

Work/Life balance

3.2

Career opportunities

3.1

Culture & values

3.1

Compensation and benefits

2.9

Senior management

Embassy Suites has an employee rating of 3.3 out of 5 stars, based on 1,197 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Embassy Suites employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

4.0

Mar 11, 2019

I've worked banquets at 3 different Embassy Suites locations

Banquet server

Recommend

CEO approval

Business Outlook

Pros

the pay it pretty good, at one location I was paid $12 an hour and another location I was paid the salary of a server ($2.13 an hour) but then we split the gratuity of each event between the servers working it, so it was still pretty good pay. I loved all of my coworkers and my managers have been the most understanding and helpful bosses I've ever had.

Cons

hours can be extremely long sometimes if they're understaffed, I've worked 16 hour shifts before If there are no events, you won't work. There are times in the year where banquets can be completely dead for weeks, so you have to save your money wisely. dealing with rude guests, but that is just a given for working in hospitality

2.0

Dec 13, 2018

Front Desk & Sales

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Co-workers were great to work with Discounted hotel stays Free food during the shift

Cons

The management only cares about the bottom line, I worked there for over 4 years, in multiple departments and people that were hired yesterday were getting paid more than me. You won't get a review or raise unless you push for it. Then the raise is $0.25 if that.

1.0

Sep 11, 2018

Work work work no pay this place is suspect

Housekeeper

Recommend

CEO approval

Business Outlook

Pros

Sometimes you get tips you get to keep pop bottles. Sometimes you meet nice people.

Cons

I was made to work extra hours with Nobody can clean 15 rooms in 5 hours. Its just not possible unless you have super powers.I was sexually harrassed by a houseboy. Manager bullys housekeepers. I complained they said l was racist. There was also suspect workers staying all night cleaning with no extra pay. Manager gets mad when you complain so she'll cut your hours. She complains that people don't smile enough but they're working in a hostile enviornment. They are afraid if they dont get every room done assigned to them that they will get fired.

Viewing 22 - 24 of 1,197 Reviews

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Jobs at Embassy Suites