Overall Happy. - Customer Service Supervisor. AIG Employee Review

5.0
Jun 11, 2008
Recommend
CEO approval
Business Outlook

Pros

It is very similar to running your own business. I have a lot of freedom to make sure I do right by my customers. All of the management team has been promoted from lower positions. This company is very strong on promoting from within. I am a young supervisor, but they took a chance on me even though I don't have a lot of management experience.

Cons

Bad employees are feared by management. They fear that they will get sued. Good employees are held to consistent procedures, but exceptions are made for the bad employees. I have employees that have been on multiple written warnings, but have never been fired (just more warnings).

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5.0
May 27, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good work life balance and culture

Cons

Heavy off shore contractor population

1
1.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

See lots of interesting accounts Coworkers are pretty friendly

Cons

Too bureaucratic Unrealistic production goals Temperamental management Out-of-date systems Very high turnover leading to a lot of teams being overworked

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