AT&T is a great place to work - Be prepared for constant change! - Lead Training Manager AT&T Employee Review

5.0
Oct 25, 2008
Recommend
CEO approval
Business Outlook

Pros

Salaries/benefits. If you define your boundaries, life/work balance is respected and encouraged. AT&T is THE leader and has so much untapped potential... mostly because of the need to update it's corporate culture and adopt a new, progressive management style.

Cons

So big, makes change slow and cumbersome; but change is constant and frustration can be too; organizational communication is often lacking and change is made with no input from 2nd/1st level managers. It's a dictatorial management style that still drives the company. Unfortunate. We can be GREAT - but need to look at unneccessary and excessive layers of management. Keep people based on talent, contributions, effectiveness - not politics. Build an engaged, innovated, progressive culture that allows the enterpreneurial spirit to live and where people are rewarded based on their work. That takes trust - up and down and across the board. We've got a lot of work to do in that respect. (Too many mergers - too many insecure, threatened managers in the midst of endless reorgs and downsizing. Hard times.)

Explore other reviews about AT&T

5.0
Apr 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits. Lots of Opportunity for growth

Cons

None at this Current time

5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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