Get them to sign up for text and internet plans - Sales Representative AT&T Employee Review

4.0
Oct 26, 2008
Recommend
CEO approval
Business Outlook

Pros

It is way better than verizon to say the least. First of all the plans and the prices are a lot better. The overall coverage is actually better than verizon. AT&T has roll over min and they have GSM technology. This means that you can switch phones and use your device anywhere in the world. Something that verizon can't do.

Cons

The downsides are that there is a lot of stress. Be prepared to work and really earn your commissions. The base pay is about $15 an hour now but the bulk of your salary should come from commission. Your basically paid for new activations , upgrades as well as add on features.

Explore other reviews about AT&T

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Company vehicle, flexibility, leads provided

Cons

Work life balance was disproportionate to salary

5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

319
avatar
AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
See reviews by: Helpful|Rating|Date|All