Software Engineering - Software Engineer AT&T Employee Review

1.0
Jun 24, 2016
Recommend
CEO approval
Business Outlook

Pros

Company name looks good on the resume. The benefits are decent. Some flexibility.

Cons

Nepotism is such a major component in our group. It doesn't matter how talented someone is or how good they are at their job, only those who are favored are given special treatment. Management makes it very clear who are their favorites. Management only asks certain direct reports to go with him to lunch or walk to Starbucks. Management never asks any other direct reports to do these things. Nor does he even try to get to know his other reports. Certain projects are given to those that are the favorites. Also, the only opinions that matter are those of the favorites. If a senior-level person offers better solutions, the boss will only listen to his favorites (even if they have a lot less experience and offer a worse solution). Basically, you only matter if you're in the boss' clique. This really creates low morale and division within the group. The leadership is very lacking. It's good that management is not micro-managing us, however, management is so hands off, that we are given so little direction. There isn't much room for growth. During my annual reviews, I'm given very little direction on how to grow within the company. It doesn't seem that my boss wants to help me grow and increase my skills in any way. Overall, there is a lack of women in leadership roles in Software Engineering. It doesn't really give women much motivation that they can grow within the group.

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5.0
Mar 3, 2026
Recommend
CEO approval
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Pros

Overall, it was a nice experience and I learned a lot.

Cons

The communication and coordination between the company and the teams could be better,

5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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