My jaded review. - Service Representative Team Lead AT&T Employee Review

3.0
Dec 24, 2008
Recommend
CEO approval
Business Outlook

Pros

If you are in the union, it's a cushy job that you get overpaid to do. I suppose that would be a benefit to some. The benefits are really good (and totally free!) and you get a lot of vacation time. Unfortunately, I think those will be fleeting giving the current economy, 12k layoffs in the pipe and a union contract that expires in 4/2009. The opportunity for overtime has led to some obcene paychecks.

Cons

For me, being in the union is a negative. The union holds people back that want to do a great job. It takes away all incentive to do so. It also keeps people in a job that really don't have the skills/abilities to excel at it. Also, the union takes around $625 in due each year. Depending on what department you end up in promotions are either easy to get (assuming you are working towards that goal) or impossible (as has been my experience). I've been trying to be promoted for nearly 10 years now. I've seen many friends and colleages promoted. Taking a promotion to the management side of the fence nets you a 10% pay hike over your previous title. Managers also get a bonus based on performance that is 10% of base salary or better (based on company-wide performance). A downside is managers pay for their benefits (just like most other people in the real world).

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5.0
Oct 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Enjoy the work and team

Cons

Very stressful work environment woth constant layoffs

5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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