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      AT&T

      Engaged Employer

      AT&T reviews

      CSR - Customer Service Representative AT&T Employee Review

      4.0
      Dec 31, 2017
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great environment and Active scene its Tech based there is a great Benefits package with Tuition reimbursement if you take advantage of it. I have the best Coworkers

      Cons

      There is a sense of uncertainty at all times with the job, continuous layoffs have put Every one on edge most have been. Looking for new jobs. It's bad for the cultural environment when everyday you hear about layoffs and know you might be next. Also, WAYYYY too many chiefs. And some who should be evaluated because they are more a burden with their precense than help. They cut commission rate or more accurately put a cap so employees aren't trying as hard.

      avatar
      AT&T Response
      8y
      Thank you for recognizing the great benefits and rewards we have to offer. Due to constant changes in the industry and technology, we sometimes have to restructure to remain competitive and meet the needs of the business. When this happens, we do our best to offer our employees as many options as we can to help them find other positions within and outside the company. We appreciate your feedback – it’s very important to us and the work we do to make AT&T a better place to work.

      Explore other reviews about AT&T

      5.0
      Mar 3, 2026
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overall, it was a nice experience and I learned a lot.

      Cons

      The communication and coordination between the company and the teams could be better,

      5.0
      Sep 23, 2014
      Retail sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

      Cons

      The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

      319
      avatar
      AT&T Response
      11y
      We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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