If you ever have a chance to work for AT&T, run—don't walk—the other way! - Systems Engineer AT&T Employee Review

1.0
May 5, 2009
Recommend
CEO approval
Business Outlook

Pros

If you become an employee, the benefits and retirement plan are very good. Chances are that if you survive your tenure there with your sanity intact, you'll be paid reasonably well and have a good retirement. They mostly support telecommuting for jobs that lend themselves to it, but that has a downside in that you rarely see the people you work with face-to-face, and your boss has little opportunity to see what you do with any regularlity.

Cons

The vast majority of people working there are not happy, with good reason. The level of stress and pressure there is immense. My manager had no time to know what I was actually doing. In the 16 months that I worked there, I'm not aware that my manager ever once looked at a single work product I produced. The best he could say when asked about my work was, "well, no one has complained about it." The systems are devilishly complex, but little clear documentation exists on the underlying technologies, so learning them is nearly impossible. And the people who do know it don't have the time to do any real knowledge transfer. Their development work is outsourced, so there is an institutionalized adversarial relationship between engineers and developers, making it very difficult to get anything done quickly in a crisis. And the politics are stifling.

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5.0
Jul 1, 2026
Recommend
CEO approval
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Pros

Company vehicle, flexibility, leads provided

Cons

Work life balance was disproportionate to salary

5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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