Toxic Work Environment + Desperate People = Run - Director AT&T Employee Review

1.0
Feb 7, 2019
Recommend
CEO approval
Business Outlook

Pros

Discounts on wireless, TV and internet are nice. You can also pretty much apply for any position within the company and land it, even if you have zero experience in that area. In fact, the less experience you have in certain fields, the better off you are as a candidate since AT&T rarely follows anything like industry standards (other than Agile or what they think is Agile). I guess that's a pro?

Cons

One of the worst corporate cultures I have ever seen. Corruption is off the charts, rampant backstabbing whenever an opportunity presents itself, undermining of efforts through the withholding of information needed to complete tasks, work silos, and the list goes on and on. Every company has politics, but AT&T is on a whole different level. There is also an incredibly unfair "country club" culture at work in Atlanta, with hostile groups that will box you out if they don't like you...and they don't like anyone that doesn't fall in line with their way of doing things. And God help you if you're in a time zone other than Eastern, because they will treat you like a nobody, and will make it very difficult for you to complete your work. Video subscribers are churning more than a Land O'Lakes butter factory. And it's only getting worse. The DIRECTV brand has been tarnished. The WarnerMedia acquisition has created severe debt problems for AT&T, and the company is promising Wall Street a rapid "pay down," and one of the ways they plan on doing that is through massive layoffs, which are referred to as surplus events internally. A layoff culture, like AT&T's, creates a workforce that is more conflict than collaboration, and right now, I would describe the workforce in some organizations as "all-out war."

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5.0
Mar 3, 2026
Recommend
CEO approval
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Pros

Overall, it was a nice experience and I learned a lot.

Cons

The communication and coordination between the company and the teams could be better,

5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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