Toxic, Hostile, Deceptive, Intimidating & Arrogant -- This is not a rant, it's the truth - Network Technician AT&T Employee Review

1.0
Apr 12, 2013
Recommend
CEO approval
Business Outlook

Pros

Good Union Bargained Pay, Employer Provided Tools & Equipment, Excellent Internal Record Keeping, Fortune 500 Company, (it's hard to come up with the 20 word minimum of "pros")

Cons

Nearly every employee within the company who works in the field or in the centers has been subjected to at least one intentional form of coercion, harassment, intimidation, threatening behavior/gestures, physical violence, non-verbal innuendo or other forms of abuse in the workplace. Hundreds and hundreds violations of rights have been filed with several different Federal, State & Local agencies over the years and the amount has increased in recent years at an alarming rate. Not only does AT&T abuse their own employees in the 'craft' portion of the business, but lower, middle and upper management receive the same treatment at times as well. If you are looking for a job where you can report to on a daily basis and feel belittled and that your worth is of nothing to the overall picture - AT&T is your 'go to' company. If you have a mindset that anyone who is a subordinate employee is incapable of success, call AT&T HR and apply for a management position as soon as possible. If you are sick and tired of being treated horribly and have had enough of AT&T's abuse join the community of thousands of people including active and former employees, authors, radio hosts, bloggers and other employees at AT&T's competitors who have been saying "Enough is Enough" -- IF you are a customer, please join in too!

Explore other reviews about AT&T

5.0
May 3, 2026
Recommend
CEO approval
Business Outlook

Pros

- salary - excellent early career program

Cons

- 5 days a week in person

5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

319
avatar
AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
See reviews by: Helpful|Rating|Date|All