AT&T Mexico is just a junkyard with despicable people with lots of conflicts of interest - Operations Support Engineer AT&T Employee Review

2.0
Apr 30, 2019
Recommend
CEO approval
Business Outlook

Pros

- Only one: Having in your resume that you have worked for AT&T is a good point, this is due to the fame of the AT&T of USA, AT&T Mexico is million light-years behind AT&T of USA.

Cons

- Regarding operations, Managers are micromanagers or do not have any knowledge of being a manager (Iusacell Inherited issues), also many are so arrogant and inhumane. - Too many managers are plagued with conflicts of interest regarding North-American law (Corruption practices in overseas operations) and are shareholders of plenty of contractors invoicing their employer for services (nasty conflict of interest). - Nepotism is King: Lots of people with no knowledge of their position because "Nepotism" positioned them because they are friends of someone high profile or you have a great body (Old Iusacell practice). - No work-life balance: If you check-out from job your at your exit hour, managers and coordinators get angry, like if your life and soul were company's property, also, if you work on Maintenance Windows at night, finished at 4am, they demand you to be at office at noon. Expect a common 11 hour shift daily. - The most incredible fact: 90% of Employees do not speak English, the great Universal Telecom Language. - Employees have a kind of Stockholm Syndrome: AT&T Mexico Wages are above the national average, and many employees are pissed-off by the company managers, but because they lack knowledge for their position, specially in the English Language, they are unable to move to another better job because no other company will pay better without the skills needed so they keep captive in the company.

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Pros

Great pay for doing your job. Great work environment with coworkers

Cons

Seniority based scheduling Micromanagement Lots of management change through the years

5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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