Only a number - IHX (In Home Expert) AT&T Employee Review

1.0
Oct 15, 2020
Recommend
CEO approval
Business Outlook

Pros

benefits such as 401k and insurance ( will need when your health declines due to stress)

Cons

It is not worth it. They treat like you are disposable,trash. As they like to say, every day is a new day. So if you get sales the day before, it doesn’t matter. You need sales today. But if you don’t get sales the day before, they will make it known you are a failure. If they are trying to get rid of you, they will also go to every one of your dispatches until they find something wrong. From the vp, to the director, to the manager. nothing but a number. They make sure to always remind you that you are salary and salary is always on call. you should be able to answer your phone when you get a call. Day starts at 7:30 and can end at 10pm. Don’t make plans. High turnover. No one can have Friday or Saturday off unless you use your vacation. They make you work holidays off now. You used to be off but decided trying to make a sale was more worth it. do not work here. I cannot stress this enough, there is a high turnover. In the past six months, 7 people have left my previous team.

Explore other reviews about AT&T

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work/ life balance. Good team dynamic

Cons

Need more employees can get busy for the few people they have staffed

5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

319
avatar
AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
See reviews by: Helpful|Rating|Date|All