I used to love it here, but then it all fell apart........ - Business Manager AT&T Employee Review

2.0
Aug 5, 2010
Recommend
CEO approval
Business Outlook

Pros

- Good opportunities for hands-on experience with applicable technologies - Can be a good resume builder for someone just starting out - Good 401k benefits with company matching

Cons

- Horrible and disconnected senior management - Medical benefits are a joke ($1200 deductible before ANY benefits kick in, the company labeled this as a "consumer driven" plan, which basically means that the employee pays for their own healthcare - Work/life balance is unreal. There are people on my team (on salary) who regularly put in 60+ hours per week with no let up in sight on projects that continually have money thrown at them with no real thought put into system fixes. If you enjoy always being attached to your blackberry/laptop and getting interrupted from your personal life to attend to issues on a 24 x 7 basis (even when you're not on-call), then you'll love it here. Release management is a joke - management expects employees to work on the weekends multiple weeks in a row without providing comp time during the week. Salaried employees, mind you. There's no overtime pay for all of these hours - I believe I heard there's a class action lawsuit pending against the company in Texas. - Employee cell phone plan is ludicrous - I do get a reduced rate on my bill but it's only 20% of what a customer would pay. Bottom line: I started with AT&T Wireless back in 2001 and loved it, and planned on retiring from the company if it stayed the same. We were bought out by Cingular and things were different, but not that negative - just different. Then AT&T (SBC) bought us and that's when I saw the downfall occur. Employee morale went way south, benefits were slashed, and even plastic knives, spoons and forks were no longer provided along with coffee pots being taken out since we had no "budget" for such items while Randall and others receive their bonuses. It's just made for a sour work environment with the lack of understanding from management about what a work/life balance really means. People put in their hard work, long hours away from family and friends, and really have no show of appreciation other than a form email from Randall saying "good job". Depressing. I can honestly say it's a depressing state of affairs to work here....so if you're thinking of applying here, DON'T DO IT!

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CEO approval
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Pros

Great pay and benefits. Lots of Opportunity for growth

Cons

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5.0
Sep 23, 2014
Recommend
CEO approval
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Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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