not a bad place to work, but could be better - IT Analyst AT&T Employee Review

3.0
Sep 3, 2008
Recommend
CEO approval
Business Outlook

Pros

Pretty stable place to work, in 8 years here I have never felt insecure about losing my job, until this year, anyway. Although there were periods of time over the past 8 years when I have had to work 50-70 hours a week, that is actually a rarity, 40 hours a week is normal. The pay is competitive when things like yearly performance bonuses are factored in. it can also be a laid back atmosphere, but sometimes, old/rigid ways still prevail.

Cons

Job advancement is virtually non-existent, and thus pay increases are slight if at all(2-3% raise per year is normal) the health plan they have chosen for us has an insane deductible causing my wife and I to resort to buying prescriptions we both need from Canada. that's right, shipping from Canada is 1/2 the price of our "Insurance"... even for an early 30s, non-smoker. the company refuses to advance their thinking to anything other than 5 days a week, 8 hours a day in a cubicle, despite the fact working from home is an option. recent budget cuts have made many uneasy about job security for the first time in my 8 years with the company. the company's structure makes it impossible to move up into new positions... and very difficult to even make lateral moves since you are kinda stuck in the area you are in. people in the wireless side can't migrate to internet, people in LD can't move to wireless... so you end up silo'd to a specific role with no room to grow, or new challenges to overcome.

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5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work/ life balance. Good team dynamic

Cons

Need more employees can get busy for the few people they have staffed

5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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