Pros
The pay is great and benefits are decent. Fellow team members are a pleasure to work with and are always willing to assist their colleague. There is the added benefit of working from home and saving on the commute. Also, PTO is great as well as time off on holidays. As long as you follow call flow and can get at least two wireless new lines of service a month management will not bother you much.
Cons
THIS IS A SALES JOB. Don't be fooled into thinking this is regular customer service. You will be expected to obtain AAL's (add-a-lines). There is a sales goal. This job can be stressful. There are really no great deals, promotions, or incentives to help retain customers. You earn additional bonus based on how many customers you can keep from cancelling and how many people do not call back within 7 days. Do not get too attached to coworkers or people from training class if you are new because turnover rate is HIGH. My training class was well over 100 people (of which about 88 where people new to the company). Out of 88 only 5 made it to the one year mark that was celebrated last month. Management is not readily available however, there is a special team (CSD) that you can contact through chat to help resolve most customers issue. There are times when you will feel helpless so get comfortable with finding solutions on your own and sustaining valid charges
