Going, going, gone - Anonymous employee AT&T Employee Review

2.0
Oct 13, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I was employed by AT&T for over 20 years and found it to be a great company to grow up in. Through different roles that I have had, I learned a lot about the wireless business, network technology and people management. The benefits that are offered are well-rounded but for a company this size, the cost for those benefits is very high.

Cons

In comparison to the culture that once was old Cellular One or AT&T Wireless, this AT&T's culture is very difficult. At the time of transition, management from the landline environment promoted their own so many of the progressive thinkers left. Money for most things has diminished year-over-year and is to a point where people feel fortunate to have toilet paper in the restrooms. There is no more coffee, filtered water, plastic utensils or even plants at allowed at desks. In fact, most people are losing their desks to shared work environments that encourage collaboration. Sounds like a good thing, however the problem is that work teams don't sit in the same state so you are in a share space and no one to collaborate with. Sadly, you cannot move easily between internal teams because unless your manager can get a backfill for your position, you cannot be released to another manager even if there is an open slot available somewhere else. For me personally, I left the company because I could not move or get away from my toxic and ineffective manager. Although there is a lot of web-based training for personal growth, there is no longer a need to interact with others through shared learning or direct contact. Level 3 managers (i.e., Directors) and above are the only audience that get exposed to travel or onsite training opportunities. The balance of people work by phone to navigate business and network issues. This company is now so massive that you are left feeling like the number you really are.

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AT&T Response
8y
We have grown into much more than just a wireless company, and that comes with a lot of continued training, growth and development. We are glad to hear that you found AT&T a great company to grow up in, and we’re sorry to hear about your experience with management. We appreciate your input on our culture, pay and benefits and we will use your feedback as we move forward with our goals. Thanks again

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Pros

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Cons

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5.0
Sep 23, 2014
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CEO approval
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Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

319
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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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