Don't leave your union retail role - IHX (In Home Expert) AT&T Employee Review

1.0
Feb 13, 2024
Recommend
CEO approval
Business Outlook

Pros

While the role is still in existence, it can provide you with new skill sets of "running your own business from your vehicle". Simply put, you'll be responsible for every aspect of the sale from greeting to closing. The smaller details of this will include prospecting the market using salesforce obc software, creating leads, developing your own market strategy, and implementing your own marketing. Ideally, this role is a good start for anyone interested in learning how to run a small business, if you can develop a tough exterior and see past the fear politics.

Cons

The IHX role is to be treated as a temporary job. This would not be a role you'd want to sit for longer than 1 year as the program is fear driven to drive results. The people you meet on the field will be the highlight of your day. This will vary depending on the market you're selling into. The teams are small so the team dynamics will be largely influenced by your ability to befriend those around you in hopes of more advantageous job dispatches. I would not recommend seeking for growth in this program as it seems to be downsizing over the years.

Explore other reviews about AT&T

5.0
Jan 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Learning Fast Paced Diverse Opportunity

Cons

Can be too tied down by processes

5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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