A career with AT&T isn't as secure as you think it might be. - Anonymous employee AT&T Employee Review

3.0
Dec 7, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It is a diverse and inclusive company and you may have the opportunity to work with people from all over the world.

Cons

Do more and more and more with less and less and less. AT&T, at least in Mobility, has begun a regular 'house cleaning' by laying people off in a surplus and then turning right around and re-hiring people for the exact same positions a few months later. This has been happening on pretty much an annual basis for the past few years. After 18 years of service my job was surplussed in Jan 2015. I know at least eight people who were the same level of management and tenure as me who were also surplussed. In June a co-worker in my same organization (my former peer) contacted me about an opening he was approved to hire for the exact same position. When I reviewed the job posting online, there were actually SEVEN positions on the requisition. The person who was selected for the job was was also from our same organization and had been surplussed at the same time I was. When it was time to approve extending a job offer to him, the approving AVP stopped it and told him the jobs were not supposed to have been opened to external candidates. While I have no proof of this, it seems apparent this is a method of getting rid of more tenured employees (with older benefit packages) and replacing them with newer/lower paid employees. Another friend of mine, whose organization has gone through surplus the last three years in a row, just received a surplus notification on Dec. 1. Merry Christmas from AT&T!

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5.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Hybrid schedule; the managers stay with you every step of the way and help you get better at what you need.

Cons

DEI could be better. Not enough diversity.

5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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