Good way to start a career, stay too long and you risk dulling your edge - IT Analyst AT&T Employee Review

2.0
Sep 30, 2008
Recommend
CEO approval
Business Outlook

Pros

IT projects come and go rapidly. Most of these projects can range from pretty boring billing, data repository projects to revenue-building hi-exposure projects. So as challenges comes, its exciting to see where you'll end up next. Perks are 401k (6% company match), medical, dental, vision and 3 awards systems based on individual, team, and company unit performance. Upper management provides several channels for trickling information to employees. Provides meaningful feedback and quite impressed with how much they actually know about the employees work performance and achievements. Plenty of career opportunities and career paths. You can try out a career path by taking on new roles. Training is provided through online tools and leader led classes.

Cons

This is a super large corporation. Being recognized for your performance amidst thousands takes a lot of personal social intervention and exposure to upper management. One who does well are characters who understand its all about marketing your assets and reminding upper management the added value you contribute to the project and the team. Always play the teamplayer card and any opportunity to show leadership. You could design and develop the next innovation in optimizing an existing processes and receive a thank you, we'll think of you on performance review. Progressions seems like its handed out in a communist fashion. Everyone in your level gets paid the same regardless of your performance or experience (ie. college grad with no experience gets the same pay for 8+ years experience). It really kills motivation to compete and the innovation new hires bring when they enter the door. Does it really pay to have talent in this IT shop? No it does not. The fact most co-workers in IT do not even hold a degree related with computers or information technology earn some irk (is your BS degree in Computer Science really worth the same as a BS degree in Liberal Arts?). Most of them will probably hold higher titles and higher pay than you only because they paid their dues in time. Many peers have accepted the fact and grown complacent, have lost the drive to learn new skills in emerging technologies as expected in IT. They prefer to be unseen, unnoticed and unrecognized. Leave before this happens.

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CEO approval
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Pros

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Cons

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5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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