Company is on a serious down turn, truly. Run. - Business Sales Executive AT&T Employee Review

2.0
Jan 10, 2025
Recommend
CEO approval
Business Outlook

Pros

-There are some great people in the company, and have made life long friends. -Experience selling for big teleco and having that on resume. -Know the right people and you can make good money. -Good benefits.

Cons

-Layoffs are coming in all departments. Mid market, ENT, Global are a mess - truly. Most active company on the biggest layoff website on the net right now. The direction is to drastically reduce head count in waves into 2028 for its 180 Billon dollar debt. -Do whatever is needed to close deal. -AT&T stock is not doing well and hasn’t been for years. Feels like company is moving to a sell out. Put your money in vanguard. -National breaches that affected the country and customers. This translates to less money in your pocket for less deals. Pay reduced and goals raised. -Company run by finance guy who only goes in trenches for photo op on LI. -CTO has no back bone. -Training I’ve seen for newer employers coming in has severely deteriorated over the years. -B2B program grads are deers in headlights when placed in office. I feel for them. Training they receive does not prepare them for real world.

Explore other reviews about AT&T

5.0
Feb 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent hours balanced schedule good benefits also union

Cons

cap on pay and they're lowering commission

5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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