Awful - Customer Service Representative AXA UK Employee Review

1.0
Sep 24, 2025
Recommend
CEO approval
Business Outlook

Pros

None, wouldn't recommend you to anyone. Work or product wise.

Cons

Typical corporate company. Happy to send job roles elsewhere and lose good customer service. Genuinely believe they'd train monkeys to do a job to save money. Happy to get rid of people at the bottom instead of at the top. Will do anything to make sure the top people her a hefty bonus at the end of the year. The company doesn't have the customers interests at heart. They quote mottos like one AXA, more like One Higher management. They lie about why things go badly and won't accept blame for their mistakes... Majority of team leaders are clueless and no help. All managers above them are sat on their high horse and look down at you. They have any respect for anyone below Team Leaders. Definitely a 'if the face fits you can go far' company. I've seen discrimination and lack of care for their staff. Pay is absolutely abysmal for the knowledge you have to know. Company says how you express your feelings and when you do, you get shot down and frowned upon. Shame there's a 1 star limit as I would happily give minus! Company should be appalled and they certainly don't adhere to their company slogans and mottos.

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AXA UK Response
8mo
Hello, Thank you for sharing your feedback. I'm very sorry to see that this has been your experience at AXA - it goes completely against the culture of respect and care that we aim to build. The issues you've raised are serious and I'd strongly recommend you speak to your leadership team or the People Team about your concerns so we can understand how to support you better. Alternatively you can reach out at haveyoursay.uk@axa-uk.co.uk and we'll help you get in touch with the right people. AXA People Team

Explore other reviews about AXA UK

5.0
Oct 4, 2022
Recommend
CEO approval
Business Outlook

Pros

Hybrid working Flexible but very talented and knowledgeable managers/management Going places Socially aware Great benefits and much much more!

Cons

Like any company growing and going through transition, change sometimes occurs without all the pieces being in place but I would add it’s not very often!

4.0
Mar 10, 2024
Recommend
CEO approval
Business Outlook

Pros

they are available when you communicate your needs to your manager.

Cons

need to commute to NYC.

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AXA UK Response
2y
Hello, Thanks for leaving us your feedback. That’s great to hear. Thank you for recognising the hard work your managers put in to create a positive working environment. We believe that the care our colleagues show for each other is one of the key aspects that sets AXA apart. Thanks again for your feedback. AXA People Team
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