Outsourcing and redundacy - Claims Handler Allianz Employee Review

2.0
Jun 25, 2025
Recommend
CEO approval
Business Outlook

Pros

Pros are leftovers from prior to the "merger" with my original employer, Liverpool Victoria. Good team spirit Team building days Health & wellbeing support Trust driven working environment High but comfortable workload Pay date earlier in the month

Cons

Cons are as a direct result of the merger with Allianz, who are now my new employer. Numerous rushed and poorly planned changes to processes and systems. Arbitrary change to pay date with no consultation at the associate level. Consistent and purposeful movement toward outsourced workforce. This initially began with an attrition based model mid 2024, meaning associate roles vacated would not be rehired in the uk, rather in India. This has now progressed into a full blown announcement of mass redundancy for our arm of the business, affecting all associated departments and totalling 300 roles being made redundant. Plans have now been announced to commence hiring of 100 candidates in India within this arm of the business, effectively replacing every 3 UK employees with 1 Indian employee. Allianz has marketed this as "investing in a multiyear transformation programme to become a simpler, digital-led, leaner business". The non-jargon explanation is that despite Allianz UK personal generating an operating profit of £114.3m in 2024 and seeing an increase in profits in Q1 of 2025 vs Q1 of 2024, they are choosing to axe the jobs of the hardworking people who achieved and maintained those profits, and hire cheaper labour in India.

Explore other reviews about Allianz

5.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great job, fast paced and

Cons

No cons really come to mind

3.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

The job is not too difficult once you have been there for a while, but either way you will be on the phone all day which can be draining.

Cons

Corporate is constantly nagging at the employees in this position: required calls over important follow ups, adding days in office, constantly looking how long employees are in the office not at results they are driving, pay decreases the past 2 years despite record sales

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