Sep 5, 2016
Anonymous employee
Allianz Partners Response
9yWe’re sorry you feel this way. We recently implemented a $15/hr minimum wage for all Operations associates. That is well above benchmark for Richmond and call center employees both nationally and locally. Last year, we also increased our Paid Time Off program by 3 days for all employees and remain committed to covering 80% of the healthcare costs which is above market for the quality plans we offer. Sorry to hear that you haven’t met with your manager yet for your quarterly check-in’s. You are correct. You should be having discussions with your manager regarding your priorities and career development at least once/quarter. Although the quarterly discussions do not have a performance rating associated with them, the year-end discussion does. Associates remain eligible for a merit increase for 2016 based on performance. We even built in a fourth performance tier this year to align with our pay-for-performance strategy.
The building is a Class A facility which is not standard for call center space. We provide more square footage per employee than is standard and have amenities such as a gym, cafeteria, coffee shop and large open spaces.
AWP appreciates your feedback. We offer multiple avenues for current employees to discuss concerns if you don’t feel comfortable talking to HR. You may talk with our Chief Legal Officer or if you prefer to share concerns anonymously, search our intranet for the available options.