Pros
Nothing I can think of
Cons
-bad management - terrible payment .. only 25k per annum. Most companies provide 30-35k for customer service - if you only cover one language... - understaffed - terribly overloaded work (they expect you to do emails and calls at the same time and to work not olny in your language but also in at least one another language - if you are not native English speaker. Plus , there is no extra language bonus if you cover 2 languages . Beside this you have to take every calls from any language since the people from the respective laguange team are busy taking English calls and again other language calls. If the english speaking team would be able to cover all their own calls , we would be fine. This results from bad management and understaffed teams. And yes, as the previous review already mentioned , the English agents do not get the same pressur as we do which brings us to that chaos and miserable atmosphere between native speaker and non natives. I do like Irish people but this company unfortunately does not have a culture in this regards - hence : they do not support inclusion, no wellness, nor work live balance. It is indeed the worst place I have worked for so far and I am very happy that I do no longer work for Allianz care in Dublin. - no work live balance due to last minute roster and terribly organised shifts. - payroll forget to pay you - hr does their job only half way and takes your opinion / complaints but do not do anything about it ...and that for years - one person who worked for allinaz care in dublin , for a long time , had to leave as he did not get time off to visit his very sick mother. He was a very kind , hardworking and loyal person put they simply did not care about his circumstances. Additionally, he even did not get a goodbye speech from the team leader so that everybody could wish him all the best. As I asked him , he said he wished they gave him the chance to say bye but according to his team leader, she did not want to make it public. This is with far the worst thing that I had to witness - ever.