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American Red Cross

Is this your company?

Expected more considering the name of the company - Customer Service Representative American Red Cross Employee Review

3.0
May 20, 2014
Recommend
CEO approval
Business Outlook

Pros

Good benefits. The reward is the lives that are saved due to the companies existence and the work done.

Cons

Very political organization. Blood donor services was constantly changing without much progress implemented. Management was not always professional or well versed/educated in their roles. Too many people in higher positions without the proper training and/or education.

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American Red Cross Response
12y
We appreciate your taking the time to review and are glad to hear that you found the work towards our mission rewarding. We are sorry to hear your concerns regarding workplace environment. As an organization, we are always hoping to improve, and will pass your feedback on to our leadership team.

Explore other reviews about American Red Cross

5.0
Apr 16, 2026
Recommend
CEO approval
Business Outlook

Pros

My experience working with the Red Cross has been great. The work is fulfilling and the people are passionate. Benefits are good - Kaiser is $6 a month!

Cons

There is work life balance, but there is an expectation to work nights and weekends.

2.0
Mar 15, 2026
Recommend
CEO approval
Business Outlook

Pros

You feel connected to a larger mission, and go to bed knowing you did good work. Most of the volunteers are amazing people. The job is a good stepping stone to other disaster management jobs elsewhere. PTO policy is generous and Healthcare is decent.

Cons

You are INCREDIBLY overworked and GROSSLY underpaid. You get zero work-life balance. Even when you're not on call, you'll still get tons of calls from volunteers with questions and concerns. If a volunteer is unavailable to respond to a fire call or tend to any other responsibility day or night, you're on deck. You're salaried, so there's no overtime pay. Your pay barely covers the basic cost of living in today's economy ($40k-$50k). Diversity is bottom heavy, meaning there are lots of employees of color in entry level or lower management roles, but beyond that there's a steep drop off. Most of the volunteers are great, but the Red Cross is so desperate to keep them, that poor behavior and language (racist/sexist/phobic) is not properly disciplined or responded to, if at all. Employee retention is poor, especially in the Disaster Specialist role, because they burn you out so quickly without decent pay.

2
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