Steady check but no room for growth - Customer Service Representative (CSR) Aon Employee Review

3.0
Apr 2, 2023
Recommend
CEO approval
Business Outlook

Pros

Adequate training, steady pay with opportunities for overtime.

Cons

Sub-par insurance options, stingy with holidays and practically no room for growth. The CSRs are expected to take the heat from angry customers whose claims have not been processed or approved.

Explore other reviews about Aon

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Team members work together well

Cons

Movement between teams is slim

3.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Clearly defined career ladder Exposure to a wide range of clients and projects.

Cons

Inconsistent team culture. Some teams feel clique-oriented, so it's difficult for new employees to integrate. Training can be limited, with a strong expectation to learn independently.

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