Was Great - Now... not so much. - Senior Service Desk Analyst Ascension Employee Review

1.0
Sep 19, 2018
Recommend
CEO approval
Business Outlook

Pros

Pay - start around 19$ an hour Health Benefits Lots of areas in the company to laterally move.

Cons

No one cares about the employees. PTO is taken from associates and frozen, youre forced to work OT, your schedule always changes, youre forced to work holidays that youre not scheduled to work, your teams are understaffed, and there is obvious favoritism going on within the teams. Other managers from other teams do not mind their own business and try to step over other managers. Team Leaders never get anything done and never stand up for you. Everything management does makes no sense. They had a big lay off to "save money" and the next day had a pizza party. This company was great for the first two years but has gone down the crapper over the last fiscal year.

Explore other reviews about Ascension

5.0
Apr 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits are great! They treat you well as an employee.

Cons

The scheduling is a bit complicated.

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Ascension Response
2mo
Hello. Thank you for taking the time to leave us such meaningful compliments. We wish you the best in your future endeavors, and appreciate the impact you’ve made during your time at Ascension. Take care.
2.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

The patient population can be very rewarding to work with, and there can be lots of different job opportunities but very limited advancement with mainly lateral department shifts if a person is looking for change.

Cons

Raises are almost non-existent. The "raise" is a yearly COLA of between 2%-3%. There is no ability to talk to anyone regarding a raise, even the admin staff are fully stonewalled in the overlly corporate monolithic HR style of maintaining "fair" wages. I have worked here for several years and I actually earn less now because my "raises" do not keep up with inflation and the actual cost of living. They maintain their functionality on squeezing as much as they can out of one employer by slowly shifting more job responsibilities called "opportunities" onto you without extra pay or change in title that would get a pay increase. They look to higher level licensed staff to provide more coverage for roles that they won't hire for or cut in departments. They do "organizational restructuring" every 6 months because more staff quit, they don't replace the staff, and tell others to absorb the former FT employees job responsibilities without pay increase and being told not to go into OT.

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