Pros
Everything is dependent on the project you are working at and people that are there. Pay grades are same throughout Capgemini and as an SDA on full-time it was pretty decent. On my first project I was trained and supported pretty well - every SDA agent was treated same way, everyone answered phone calls, there was bonus scheme and lengthy paid break (45 minutes per 8 hour shift). Everyone had their own PC and seat, no shared places. I had opportunities to broaden my skills, as we were pretty technical Service desk, and we could do quite a lot of stuff before we had to pass it to back line teams. General atmosphere was very positive and that was mainly because of our direct management that was not very strict as everyone was an SDA in the past. As I had opportunity to temporarily transfer and try out other project, I accepted that chance...
Cons
...and that was worst choice ever. Another project was covering multiple clients over multiple languages, I was dedicated support for just one client. That was fine, problem was I received no training and I had no preparation. First week after transfer we had no work to do and when we were assigned to something, no one told us anything, everything was done on "best effort" basis. Quality checks were not quantified - there were no set goals and no one had an idea what are the numbers we need to achieve. Seats and PCs were shared and even though I was in the same company, in the same building - breaks were completely different. Work day was 8.5h of which we had 30 minutes of unpaid break and 15 minutes of paid one. Management told us that their lawyers made sure this is according to our country laws. Atmosphere was pretty bad as everyone was fighting to get the bonus and people were very unfriendly. This was fueled by direct management, which treated everyone as someone worse; most of them never worked as SDAs and had no idea about the job. Project managers were obnoxious and scheming to squeeze every person as much as possible, promoting people that they liked. Overall I wouldn't go back to Capgemini, even with better pay. It is good first job if someone knows other languages but I wouldn't treat Capgemini as career opportunity. Just a trampoline to learn about corporate world and get some procedural/technical/language/soft skills.