The constant talk of low turnover and no time limits are not entirely true - Fraud Account Supervisor Capital One Employee Review

2.0
Jul 20, 2012
Recommend
CEO approval
Business Outlook

Pros

-The job was relatively easy once you got passed the learning curve. -Great people to work with. -Tried having team outings to build up unity. -Benefits from day 1.

Cons

-The pay is pretty low for the amount of work put in. -The training is long and extensive, but you don't feel like you know anything until you begin answering the phones. -A lot of micro-managing. -Favoritism is huge in the quota ratings. -They constantly talk about low turnover rates, but there were over a dozen people that quit or were fired in a one month span. -They don't want you logged off the phones longer than 5 minutes unless you're on break. Anything over that you will have to answer to multiple people one after another about what's going on.

Explore other reviews about Capital One

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Very friendly and helpful co-workers

Cons

Worked with only one department instead of working with multiple departments

1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Environment was good, food was decent, free food at my location (dont know if it was allowed but it was good)

Cons

The rittenhouse location is managed by a tyrant, he is an incredibly toxic man and upper management make it the most unbearable place to work. Andy will ask you to come in on days you're not scheduled, and then hold it over your head if you don't. Talks about employees behind their backs constantly. No respect enforced employees talked about each other all the time and there was even name calling in meetings, management did nothing. Worst place I've ever worked in my life frankly and affected my mental health in the worst way. Glad to be out out of there. The place itself has potential but the management at the Rittenhouse branch and above them is absolutely terrible in every regard.

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