Avoid this place if you want to keep your sanity - Anonymous employee Capital One Employee Review

1.0
May 18, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits, clean office and work environment, modern look building

Cons

An extremely toxic work environment. Management are unhappy but still put a smile and pretend this organization is the best place to work. Management are incompetent, yet they have expectations for deliverables and expect you to outerperform so they can suck dry the life out of you. The more you show you are smart, the more work you have to do to continue proving yourself to others... even a that stage and you won't even get a promotion because there are zero advancement opportunities. This place is not what it portrays itself to be, leaders back each others up and they always start with initiatives that never finishes or sustainable. Head office does not care about the call centres and people in Toronto believe that they understand operations and always do things in their best interest.

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5.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

* The work is exciting - get to work with new tech (AI) * Great work environment - they really value work/life balance

Cons

* Highly bureaucratic. Makes it hard to get things done. * Roles and responsibility misalignment often causes too-many-cooks -n-the-kitchen problem

1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Environment was good, food was decent, free food at my location (dont know if it was allowed but it was good)

Cons

The rittenhouse location is managed by a tyrant, he is an incredibly toxic man and upper management make it the most unbearable place to work. Andy will ask you to come in on days you're not scheduled, and then hold it over your head if you don't. Talks about employees behind their backs constantly. No respect enforced employees talked about each other all the time and there was even name calling in meetings, management did nothing. Worst place I've ever worked in my life frankly and affected my mental health in the worst way. Glad to be out out of there. The place itself has potential but the management at the Rittenhouse branch and above them is absolutely terrible in every regard.

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