Be very cautious - Branch Ambassador Capital One Employee Review

1.0
Aug 9, 2021
Recommend
CEO approval
Business Outlook

Pros

Great benefits and sometimes great people. PTO is not bad either. Pay was ok it starts off at fifteen thirty five per hour, I believe.

Cons

They always roll out new products that are incomplete causing tons of issues with customers. They take away products without proper replacements. Multiple managers have been fired for very bad things from Sexual Harassment to fraud and money laundering. Company expects perfection from employees but employees aren't given the right tools. The HR department is a confused mess. It may take them multiple years to fully train you but they will still hold you accountable or they will put very little effort into training you but will expect perfection. Higher ups constantly changing rules without worrying about the impact on employees. They will hold you to accomplish ridiculous goals without incentives. Very little opportunity to move up. You either have to stay on at the same position for years and hope a position opens up or move to another department. Work environment is very much about who you know, so get ready to kiss some A for a promotion.

Explore other reviews about Capital One

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Good opportunity and good career development

Cons

Pay is not competitive in the current market

1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Environment was good, food was decent, free food at my location (dont know if it was allowed but it was good)

Cons

The rittenhouse location is managed by a tyrant, he is an incredibly toxic man and upper management make it the most unbearable place to work. Andy will ask you to come in on days you're not scheduled, and then hold it over your head if you don't. Talks about employees behind their backs constantly. No respect enforced employees talked about each other all the time and there was even name calling in meetings, management did nothing. Worst place I've ever worked in my life frankly and affected my mental health in the worst way. Glad to be out out of there. The place itself has potential but the management at the Rittenhouse branch and above them is absolutely terrible in every regard.

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