Had to leave Auto Finance due to toxic work culture - ASM (Area Sales Manager) Capital One Employee Review

1.0
Apr 21, 2022
Recommend
CEO approval
Business Outlook

Pros

They had some of the best training on understanding a car dealer.

Cons

They will keep piling responsibilities on your plate without compensation saying it will help you to get promoted. If you ask to be compensated like I did. You'll be told to sit down and be grateful to even have a job. They micromanage you to death. Logging visits. Big brother is always watching. They have access to everything you do on your phones. They have created an echo chamber of yes men at mgmt level. Their RSMs have zero say so no one is fighting for the field managers. If you have any negarive feedback about new things or products you are deemed negative and a cancer even though your feedback is valid. Everything is run by an analytics team who have zero experience in the auto industry. They are an auto finance lender that wants to be a tech company who threw together an incomplete product during covid because they took too long to come up with something new by then. They have gotten away from their relationships. A few of the upper mgmt in Auto Finance are racist (and sexist) and you can tell by who got top promotions and comments they've made over the long term I was there. They held bonuses and vacation time that was due to me when I left.

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5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Good leadership, support from eng managers

Cons

Hard to level up in company

1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Environment was good, food was decent, free food at my location (dont know if it was allowed but it was good)

Cons

The rittenhouse location is managed by a tyrant, he is an incredibly toxic man and upper management make it the most unbearable place to work. Andy will ask you to come in on days you're not scheduled, and then hold it over your head if you don't. Talks about employees behind their backs constantly. No respect enforced employees talked about each other all the time and there was even name calling in meetings, management did nothing. Worst place I've ever worked in my life frankly and affected my mental health in the worst way. Glad to be out out of there. The place itself has potential but the management at the Rittenhouse branch and above them is absolutely terrible in every regard.

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