Bad people running a bad company - Claims Adjuster Chubb Employee Review

1.0
May 25, 2021
Recommend
CEO approval
Business Outlook

Pros

Old Chubb (prior to merger with Ace) was well run and tried best to do right by its employees. That went out the window 5 years ago. Chubb was a premier claim operation charging its customers top dollar for top claim service and consideration. Unfortunately, that does not exist anymore as top claim employees abandon the "burning building." Chubb is doing nothing particularly well these days.

Cons

Company plows ahead with its misguided agendas until something fails and then they clumsily back out. Honestly, company is now structured like the Roman Empire--bunches of managers, AVP's, VP's, and EVP's vying for political power and capital with CEO being Caesar trying to build an empire larger than his father did at AIG. We all suffered with Covid last year but worst suffering was when we all had >2% raises and sub standard bonuses as company was preparing to bit for takeover of Hartford. Attrition rate among employees now has to be fairly significant. On surface, company appears to be fairly modern with great diversity across the spectrum. Men, women of all ages, races, religions, and sexual diversities, Unfortunately, very few of these people are currently happy at their jobs, at least through everything I have seen or heard. I have witnessed several instances of senior management talking down and outright disrespecting subordinates. The company's compensation and benefits which was once top of the industry has fallen back into the "pack" with other companies. The current "purge" of experienced employees will likely result in younger hires who will be willing to undertake the jobs at a significant reduction in salary.

Explore other reviews about Chubb

5.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

It’s a good job, fairly easy

Cons

Fairly easy, kind of an insurance line cook

2.0
Apr 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Global reach, brand name/reputation, nice technology equipment and solid networking. Opportunity for internal mobility. Good 401k match.

Cons

Incredibly slow systems and stifling bureaucracy. Culture is overall relaxed but not very hospitable, which is likely both a symptom and cause of a high-turnover environment. Raises are well below inflation. Moral does not seem considerably high and the bureaucratic nature of work hinders development. All of these factors combined negatively impact motivation. Very little open discussion about marketplace trends and tedious processes make the role feel very administrative despite being more analytical at other firms who have improved their systems. The firm has done a great job of diversifying across product lines and geographies, but a very poor job of talent retention and upgrading systems, which are the long-term tailwinds that’ll put Chubb at the forefront of the industry.

3
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