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      Hoping for a better future for the employees - Customer Service Representative Citi Employee Review

      3.0
      Jan 19, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay and benefits Direct management that DOES care about you and try to help you

      Cons

      Constantly moving goalposts to harder to achieve metrics evaluating performance utilizing ai instead of through other metrics high stress situations

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      3.0
      May 4, 2026
      Fraud operations specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hybrid schedule right out of “training” and FT WFH privilege came much faster than expected. There are some great benefits. Job confidence as

      Cons

      Training was a waste of Citi’s money and a train wreck. Facilitator was all over the place. Normally there’s a flow to training, there was no flow and it was all over the place. OJT felt like sinking or swimming.

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