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      Citi

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      Good starting out job - Customer Service Representative (CSR) Citi Employee Review

      3.0
      Feb 3, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home option available

      Cons

      Very micro-managed time wise. You have to account for every minute of the day and use your sick or vacation time if you are away from the phone other than for a scheduled break.

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      5.0
      Jun 5, 2026
      Data entry
      Recommend
      CEO approval
      Business Outlook

      Pros

      workk life balance is good

      Cons

      workk life balance is not good sometimes

      3.0
      May 4, 2026
      Fraud operations specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hybrid schedule right out of “training” and FT WFH privilege came much faster than expected. There are some great benefits. Job confidence as

      Cons

      Training was a waste of Citi’s money and a train wreck. Facilitator was all over the place. Normally there’s a flow to training, there was no flow and it was all over the place. OJT felt like sinking or swimming.

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