good company - Customer Service Representative Citi Employee Review

4.0
Feb 16, 2026
Recommend
CEO approval
Business Outlook

Pros

cared a lot about their employees in many ways, benefits are great, easy to move up and great opportunity to move to different positions. Flexible with time off.

Cons

nothing really bad to say

Explore other reviews about Citi

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive of career development and lateral moves

Cons

Pay is a bit lower in some divisions

3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Hybrid schedule right out of “training” and FT WFH privilege came much faster than expected. There are some great benefits. Job confidence as

Cons

Training was a waste of Citi’s money and a train wreck. Facilitator was all over the place. Normally there’s a flow to training, there was no flow and it was all over the place. OJT felt like sinking or swimming.

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