Good benefits and pay, but managers are oblivious - Cstomer Service Citi Employee Review

5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits and pay with alot of flexibility

Cons

Managers are oblivious to employees needs

Explore other reviews about Citi

5.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Pretty decent benefits , but your exp is based on your team, and the lunch is pretty good

Cons

workload is pretty intense and with ai expect development to be rapid.

2.0
Jun 12, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits (PTO, healthcare, etc.) for FTEs

Cons

Everything else - Carousel of management changes - Vague and ever-changing role/job descriptions and associated metrics - The constant feeling that we're all about to be laid off but must "prove" our value in the meantime

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