Good Benefits, but Extremely Stressful!!! - Customer Service Representative Citi Employee Review

Lunch times and schedules are shortened often, at will by management. Too much inconsistency in how information is given to customers. Not much support from management if you need assistance. Too much mandatory overtime required. Many customers are very frustrated with lack of real help when they need it and they hate us for it. And as a customer service agent, you are the first to hear the customers anger and frustrations. And they are plentiful.