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      Great Place to Work - Client Service Associate Citi Employee Review

      5.0
      Sep 12, 2018
      Client service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Citi has a lot of people who make this place special -The large array of products and segments allow Citi to help many people inside and out with their financial needs

      Cons

      -There are some very manual parts of the business that could be automated -Compliance does not usually grant any exceptions even if it means clients are caught in the middle of red tape

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      5.0
      May 13, 2026
      Avp-software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pretty decent benefits , but your exp is based on your team, and the lunch is pretty good

      Cons

      workload is pretty intense and with ai expect development to be rapid.

      2.0
      Jun 12, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits (PTO, healthcare, etc.) for FTEs

      Cons

      Everything else - Carousel of management changes - Vague and ever-changing role/job descriptions and associated metrics - The constant feeling that we're all about to be laid off but must "prove" our value in the meantime

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