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      Citi

      Engaged Employer

      Citi reviews

      Not great, but definitely not bad. - Customer Service Representative Citi Employee Review

      3.0
      Dec 24, 2010
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is decent. Job is stable. Benefits are fair. Ample paid time off. Company is very structured, and provides great training.

      Cons

      No room for advancement. Management was condescending towards employees. Promotions were not based on merit. Many of the unit managers were promoted based on seniority alone, it was obvious that they didn't possess the leadership skills. Call centers easily burn their employees out, hence the very low retention rate.

      Explore other reviews about Citi

      5.0
      Jun 5, 2026
      Data entry
      Recommend
      CEO approval
      Business Outlook

      Pros

      workk life balance is good

      Cons

      workk life balance is not good sometimes

      2.0
      Jun 5, 2026
      Universal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Benefits and colleagues, but poor management here. Some managers are decent, but expectations are extremely high for a very low base pay. Very little to no room for advancement within the company unless management favors you. Metrics and monthly sales quotas are highly stressed, but they do nothing for you in regard to moving up in the company.

      Cons

      Very low base pay Little to no room for advancement High sales quotas/ little bonus Toxic management Extended hours No OVERTIME PAY

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