Work From Home nightmare - Product Advisor Concentrix Employee Review

1.0
May 15, 2017
Recommend
CEO approval
Business Outlook

Pros

Prepare yourself, it will be a very rocky road ahead. They put you through an intense 3 week training , only to take your first live call one week in training, then release all sorts of complex calls on you and expect you to perform according a wide range of moving criteria (around 20 points to remember for each call or else!!!) - non or little credit is given for good work done ; they constantly highlight your mistakes and overlook achievements. Extremely stressful work at home environment with every move being watched. It would take months to figure out and sort out all of the demands put on you, and do you job somewhat successfully.

Cons

Your team is usually nice to work with, and some mentors/managers are nice.

Explore other reviews about Concentrix

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

I don’t have cons to share. I’ve been with the company for 15+ years.

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid training Always hiring Occasional snacks Some managers are cool

Cons

Lie about base pay and pay structure Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.) Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason. Schedule will change constantly and often little notice. -Mandatory hour cuts and overtime within 2 weeks of each other -Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10. HR will lead you on about opportunities in other departments but they never actually open for you.

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