Poor Experience - Anonymous employee Concentrix Employee Review

1.0
Jul 30, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Colleagues were great -Central location

Cons

-Employees are treated like robots and instead of trying to help people whose stats are failing and are not reaching KPIs they are just fired. - Extremely high turnover rate, they churn out a new wave of advisors almost every month. -You're expected to reach very difficult stats with few/poor incentives for a job that already pays far less than it is worth. -You're expected to perform at your very best all day even though you are taking back to back calls with frustrated customers and it is exhausting. -Management and team leaders are dismissive, uncaring and only see you as a CSAT generating machine.

Explore other reviews about Concentrix

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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