Poorly Run - Technical Support Advisor Concentrix Employee Review

1.0
Sep 8, 2017
Recommend
CEO approval
Business Outlook

Pros

Offers full time or part time

Cons

No room for advancement. All the Team leads and management are either close personal friends, romantically involved with each other or blood relatives. So unless you're sleeping with one of them or related, you never get promoted. No paid sick days. 10 days of holiday per year. 6 days in a year you can request to have your scheduled day off on a specific date. Even then they are likely to mess up the scheduling and it's somehow going to be your fault. There's supposed to be tuition reimbursement. That takes several months for them to process if they cannot find a loophole to deny it. There are no security guidelines. The company makes them up as they go along and you can get fired or reprimanded for that. The benefits are pretty poor. Have to pay for your own in the end. Poor management who don't communicate with each other. Depending on who you ask you get different answers for anything and everything. They add hours to the schedule at random without warning and you are supposed to know and be there by the telepathic link that informs you your schedule has been altered because that's all you do on your day off.

Explore other reviews about Concentrix

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid training Always hiring Occasional snacks Some managers are cool

Cons

Lie about base pay and pay structure Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.) Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason. Schedule will change constantly and often little notice. -Mandatory hour cuts and overtime within 2 weeks of each other -Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10. HR will lead you on about opportunities in other departments but they never actually open for you.

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