Amazed at the unprofessionalism - Customer Service Representative Concentrix Employee Review

1.0
Mar 24, 2019
Recommend
CEO approval
Business Outlook

Pros

Working from home not much else is a pro

Cons

I contract with a separate work from home company for almost 5 years and I am a team lead or supervisor if you will.. I had my first day of training and the 2 instructors was unorganized called everyone names because everyone was basically confused because there was no clear instructions on what we was doing one instructor said one thing the other said another..the main instructor was caughing and burping not muting her mic..she was ordering her pizza while she was clocked in working and supposed to be instructing the helper instructor was on pills or drunk she was slurring her speech bad the session was not recorded..they was both very condescending to everyone rather than helpful...I have never seen anyone at our company I contract for act near anything like that!! after working one day with this company I greatly appreciate EVEN MORE the company I have contracted with for 5 years we are way more professional and postive and want to help people and not degrade people.. concentrix could use some upper management training skills horrible experience with this company thus far.

Explore other reviews about Concentrix

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

I don’t have cons to share. I’ve been with the company for 15+ years.

2.0
Jun 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Engagement and support for front line teams is great. a lot going on in the sites and within the communities.

Cons

Engagement and support for support and global teams is completely lacking. We talk a lot about culture and we USED TO live it and believe it, but it's becoming less visible at some leader levels. Tenure seems to make you a target vs a valued employee these days. It's unfortunately not the same company it was even 2-3 years ago,

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