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      Concentrix

      Engaged Employer

      Concentrix reviews

      Outsourced Nightmare - Customer Service Representative Concentrix Employee Review

      3.0
      Apr 12, 2020
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some understanding and sound managers. Got promoted but decided to leave anyway.

      Cons

      The pay, the shifts, the changes, the constant increase in demands but refusal to entertain a payrise without a promotion, even if you're in the same position 5 years. The fact you're constantly asked to do overtime because they won't provide adequate time and try cut so many corners to meet the numbers for their outsourcing. Got promoted but decided to leave anyway due to the poor pay. Operations Manager changed and it all went downhill after that.

      Explore other reviews about Concentrix

      5.0
      Jun 5, 2026
      Game changer
      Recommend
      CEO approval
      Business Outlook

      Pros

      A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

      Cons

      Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

      2.0
      Jun 22, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Engagement and support for front line teams is great. a lot going on in the sites and within the communities.

      Cons

      Engagement and support for support and global teams is completely lacking. We talk a lot about culture and we USED TO live it and believe it, but it's becoming less visible at some leader levels. Tenure seems to make you a target vs a valued employee these days. It's unfortunately not the same company it was even 2-3 years ago,

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