The people are the culture. Global management needs improvement - Anonymous employee Concentrix Employee Review

3.0
Sep 15, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1. Local management team is supportive 2. The people is what makes the culture here. People in every department are all very talented and always willing to help and share. 3. Professional and personal development budget is provided 4. Work from home policy is great 5. Collaborative culture and great bunch of talented hardworking employees have no problem delivering top quality products efficiently 6. Projects are meaningful and interesting and have been winning awards. 7. Secondment in other offices

Cons

1. Salary is below the market average for most roles besides the global management. 2. Promised salary increment was frozen in March due to Covid, there wasn’t any 1 to 1 discussion about the percentage of increase or the new salary figure between March to August until a week before month end. Employees are expected to accept the new salary without negotiation even though they said negotiation would be part of the process but it wasn’t. The employees happen to be the one driving this conversations instead of the management. The impact of the lack of salary related conversations has caused talented people to leave the company which has been a common pattern for a while. 3. Since Concentrix acquired Tigerspike, there has been a continuous nudge to cut costs even as small as removing cookies from the office pantry. That sort of cut cost technique isn’t smart. It also affects the morale and culture of the company amidst other sorts of cut cost techniques. Especially when tigerspike is doing really well financially even during Covid. 4. There is a lack of transparency regarding salary bands. 5. Important news regarding company changes in Tigerspike & Concentrtix are announced at the very last minute via an email from the CEO.

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5.0
Jun 5, 2026
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Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid training Always hiring Occasional snacks Some managers are cool

Cons

Lie about base pay and pay structure Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.) Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason. Schedule will change constantly and often little notice. -Mandatory hour cuts and overtime within 2 weeks of each other -Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10. HR will lead you on about opportunities in other departments but they never actually open for you.

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