RUN, DON'T WALK AWAY FROM THIS TOXIC ENVIRONMENT - Anonymous employee Concentrix Employee Review

1.0
Jul 3, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Okay job if you are starting out and can't find a job anywhere else. At least you can get some experience here if you want to work in a toxic call center environment. If you are a felon or have DUI's then you can get hired.

Cons

Favoritism, more favoritism and more favoritism, along with no raises. Anyone who wants a career path and not a job should not even go here. Your co-workers may be felons, or ask you for rides because they have DUI's and can't drive Severe lack of restroom facilities and/or time off phones to go to the restroom Lack of integrity and/or condfidentiality within management, etc

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5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

I don’t have cons to share. I’ve been with the company for 15+ years.

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid training Always hiring Occasional snacks Some managers are cool

Cons

Lie about base pay and pay structure Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.) Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason. Schedule will change constantly and often little notice. -Mandatory hour cuts and overtime within 2 weeks of each other -Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10. HR will lead you on about opportunities in other departments but they never actually open for you.

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